Jacopo
Agostinone
Product Manager
Product Manager specialising in data-driven products, with a track record of owning complex roadmaps, scaling analytics platforms and translating business needs into measurable commercial outcomes. Combines strong analytical thinking with AI-enabled workflows across discovery, strategy and delivery. Experienced in aligning senior stakeholders and cross-functional teams to turn complex problems into scalable products that deliver tangible business value.
Career Timeline
promoted from
Feb 2021 – Jun 2021
Business Operations
Chill-Chain
2019 – 2020
Front Office Assistant Manager
Hyatt Regency London
promoted from
2017 – 2019
Front Office Night Manager
Hyatt Regency London
2016 – 2017
Senior Front Office Member
Mercure London Bridge
2016
Internship
Dynamic Service Srl, Italy
2015
Internship
Di Muzio Laterizi Srl, Italy
🧑💻 Experience
Analytics Product Manager
Marsh · Full-time
Jul 2024 — Present
- Own product strategy and roadmap across multiple analytics platforms within Marsh Health and Benefits (previously known as Mercer Marsh Benefits), translating complex business and data requirements into scalable products that drive commercial growth, improve decision-making, and strengthen client relationships
- Lead product strategy for the Darwin Analytics Centre, a global employee benefits analytics suite serving 35+ clients and covering more than 500,000 employees, delivering benchmarking, trend analysis and actionable insights to support client decision-making
- Lead Placement Analytics, a brokerage intelligence platform deployed across 50 countries, optimising gross written premium (GWP), revenue, yield, and insurer/client retention. Increased user adoption by 300% and platform engagement time by 400% through data-driven product enhancements informed by usage analytics and user feedback
- Unlocked $8M in previously hidden placement opportunities by developing and implementing new AI-assisted, data-driven insights capabilities within the dashboard, enabling users to identify actionable patterns and commercial opportunities that drive direct business value
- Led the redesign and migration of Health Monitor Canada, a claims analytics platform, from Tableau to Qlik in partnership with data engineering and actuarial teams. Increased internal user adoption by 250% and enhanced claims-trend visibility, supporting 60% of client retention conversations
- Built a Qlik dashboard integrating Informatica IDMC data quality rules to monitor 80+ Critical Data Elements (CDEs) across 100,000+ policies, turning data quality metrics into actionable business insights that strengthened data governance, prioritised remediation efforts, and improved policy data integrity
- Align product priorities and delivery across business and technical stakeholders through regular steering committees, facilitating strategic decisions, resolving competing priorities and maintaining alignment between product roadmaps and business objectives
Product Manager
Vita Mojo · Full-time
Nov 2023 — Mar 2024
- Joined the Loyalty squad during a period of significant product transformation, using customer research, competitor analysis and market insights to shape the loyalty programme roadmap. Owned product strategy and end-to-end delivery, from technical scoping through implementation, across B2B and B2B2C products
- Established feedback loops with Sales and Customer Success, translating customer insights and commercial priorities into actionable backlog items and product improvements
- Delivered virtual loyalty stamp functionality across multiple restaurant-chain integrations by developing API integrations with Twilio, extending customer app capabilities and enabling digital loyalty experiences that encouraged repeat engagement
- Role made redundant following a 25% company-wide cut
Product Manager → promoted from Business Operations
Chill-Chain · Full-time
Feb 2021 — Nov 2023
PM · Jun 2021 — Nov 2023
Bus Ops · Feb 2021 — Jun 2021
- Led the development and launch of Chill-Chain’s first licensed MVP, leading an Agile team of five engineers and one QA. Delivered the company’s transition from a logistics marketplace into a SaaS business, providing data-driven transport analytics to major retailers and manufacturers to identify cost savings and reduce CO₂ emissions
- Launched a new B2B SaaS product in under six months, generating £500K in annual revenue, delivering customer savings of approximately 15–20%, and contributing to a 70% increase in users
- Defined and maintained the first product roadmaps for both the SaaS product and marketplace platform, establishing product priorities and aligning development with business objectives
- Led the migration of the database technology stack from on-premises physical servers to AWS and developed APIs to support product capabilities and system integrations
- Designed and delivered tailored analytics dashboards for diverse user personas, improving visibility into operational performance, key metrics and transport costs. These dashboards became a key factor in customers’ decisions to adopt the platform
- Presented biweekly product reviews to the executive team, including the CEO, CFO and Operations Director, covering delivery milestones, user engagement and business performance to inform strategic decisions and maintain alignment
Previous Experiences
⌄
Front Office Assistant Manager → promoted from Front Office Night Manager
Hyatt Regency London - The Churchill
2017 — 2020
Senior Front Office Member → promoted from Front Office Member
Mercure London Bridge
2016 — 2017
Internship
Dynamic Service Srl, Italy
2016
Internship
Di Muzio Laterizi Srl, Italy
2015
🛠️ Skills
Discovery
Product Strategy
Product Delivery
Tools & Platform
AI & Automation
Technical & Data Platforms
🧑🎓 Education
MSc International Management
2017 — 2020
BSc Economics & Management
2013 — 2016
📜 Certifications
The Future of Payment Technologies
University of Michigan's Ross School of Business
April 2024
Learn PHP
Codecademy
April 2023
Fundamentals of Business Analysis
Udemy
September 2022
SQL Mastery
Code With Mosh
June 2020
🌍 Languages
Italian
Native
English
Bilingual
Spanish
Bilingual
French
Studying
💼➡️✈️🌴🍹🍝 Outside of Work
Travel
I love discovering new places and cultures. Only one continent left to visit: Oceania. Next on the list: Japan, Indonesia and Malaysia.
Sports
Football and tennis are my main passions, but I love most team sports and have played plenty of different ones with friends. I play eight-a-side regularly, and whenever there’s a chance, I’m up for a tennis match.
Lego
I love LEGO. Since I was a kid, building has been my way to switch off, but I’m just as fascinated by the design behind it: how a few simple bricks become clever building techniques, detailed models and display-worthy sets. I genuinely think many LEGO sets are works of art that deserve to be displayed, although my partner might disagree! 😂 My latest addition is the Lamborghini Countach Quattrovalvole.
Nature
One of my biggest passions. I love animals, both on land and in the water, which is why I love diving, a fairly recent and growing passion. I also love trekking and walks outdoors, and the Serengeti is my favourite place I’ve visited so far.
Theatre
I thought I didn’t like musicals until I started seeing some in the London West End, and now I watch one whenever I get the chance. The Lion King is still unbeaten, and I think its opening is one of the best pieces of theatre I’ve ever seen.
Food
Being Italian, a passion for food came pre-installed. I cook regularly (pasta, risotto and whatever new dishes I come across), and when the weather plays along you’ll find me outside at the BBQ or the pizza oven. Wine and cheese are almost non-negotiable.